Troubleshooting and tips
Troubleshooting and tips
TroubleshootingTipsFaultTroubleshoo ting
Follow the safety notes in the "Safety/Regulations" manual when
connecting or disconnecting cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proce ed a s follows:
► Ma ke a note of the steps and the circumstances that led to the fault. Also
make a note of any error messages displayed.
► Sw itch the Tablet PC off.
► Please contact the Hotline/Service Desk.
You can find the telephone num bers in the service desk list. Please have
the following information ready when you call:
• The model name and serial number of the Tab let PC. The serial number
is located on a sticker on the underside of the Tablet PC.
• Alternatively, you can check the serial number in the operating system: Select Settings
– Information on the Tablet – Status. The serial number is saved in the Serial number field.
• Notes of any messa ges that appear on the s creen a n d information on acoustic signals.
• Your system configuration and all peripheral devices connected to your system.
• Your s ales contract.
Help if problems occur
Should you encounter a problem with your computer that you cannot resolve yourself:
► N ote the serial number of your device. You can find the serial nu m ber lasered
onto the underside of the Tablet PC.
► F or further
clarification of the problem, contact the Service Desk for your country (see the
Service De
sk list or visit the Internet at
"
http://s
upport.ts.fujitsu.com/contact/servicedesk/ServiceDeskNumber_Int.asp"). Keep
the serial
number of your system ready for this purpose.
Resetting the Tablet P C
If the d evice no longer responds to inputs or the ON/OFF button, press and hold the
ON/OFF button for 10 seconds to switch the de vice off manually.
► D isconnect the device at the mains a dapter.
► Press
and hold the ON/O FF button for 10 seconds.
The monitor turns black and the device is sw itched off.
► Relea
se the ON/OF F button and press it again to switch the device back on.
The device vibra tes brie flytoconfirm the restart.
► C onn
ect the mains adapter again.
70 Fujitsu
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